FAQs
What does full-service mean?
We develop, manage and implement a design project from start to finish. Our scope of work covers every aspect of an interior – beginning with a 3D space plan and moving into all things pretty and transformational, like wall/floor finishes, fabrics, tile, lighting, and furnishings.
Do you offer consultation services?
No, In our years of experience, we have found that projects are more successful, and clients are happier when we design and implement entire spaces.
Will you integrate my existing furnishings into a plan?
Yes, depending on the piece and how it fits within the overall programming of the room.
How does my input factor into a design?
At the start of a project, we ask for your input to determine your objectives and goals for the room along with a style profile. The design is driven by your vision as well as by the architecture and room programming. Once the design concept is approved, Waterlily will manage the project until it is complete.
How much does a typical project cost?
While every project is different, in our experience, you should expect to spend at least $30,000 - $50,000 for a complete room. As we make selections, we are mindful of your budget and will choose products accordingly. We can advise on appropriate places to spend money and where you can save. At our presentation, we will provide you with a proposal outlining the cost per item presented.
How long will my project take?
There are a lot of variables that determine the duration of a project. We check availability before ordering anything to ensure that we understand timing and meet deadlines. We try to keep our client in the loop as much as possible. If timing is urgent, please let us know upfront so we can specify products with quick-ship or stocked options. Typical timing is shown below:
· Upholstered goods – 8-12 weeks
· Case goods – 6-10 weeks
· A hand made rug – 4 - 6 months
· Shipping and delivery add an additional 2-4 weeks
*** Covid requirements are causing much longer lead times. Factories and workrooms are running at half-staff and they are backed up significantly.
What is your mark-up?
Each manufacturer offers different incentives based on our business relationship with them. Some are minimal, and some are pretty substantial. We share our discount 50/50 for any savings above 20%. We try to keep our prices below the retail cost so they are fair and fit your budget.
What is the difference between shipping and delivery?
Most manufacturers require a commercial delivery destination with a loading dock. “Shipping” (or “freight”) charges are incurred when an item travels from the manufacturer to our receiving warehouse. Once an item arrives at our receiver, it is inspected for any issues and stored until everything arrives. “Delivery” charges are incurred when the receiver delivers everything to your home. This is the final step of the project and we’ll be there to ensure that everything goes according to plan. We also inspect each item on-site and make sure all packaging is discarded. Delivery fees can be estimated, but they are generally billed after everything has been delivered.
What is your hourly rate?
Our hourly rate is $250/hour.
What do you require to begin work?
Once our contract is signed and we receive our initial payment for 25-hours of work plus a 25-hour retainer, we are ready to get started. The retainer will be held until the end of the project for final invoicing.
What are your business hours?
Our business hours are Monday - Friday from 9:00 am - 5:00 pm.
What happens if something goes wrong?
Nothing in life is perfect! At some point in the process, something will likely go wrong. Hopefully not, but know that Waterlily has your back if any snafus occur. While we can’t control every aspect of manufacturing or delivery, we have developed great relationships with our vendors and will do everything we can to rectify the situation.